1. PURCHASE ORDER PLACEMENT TO MEDPLUS:

• Place orders online via medplusonline.com or by traditional EDI.
• Email orders to: info-medplus@ndc-inc.com.
• Email orders must be placed by 2:00 pm CST the day before scheduled ship day.
• Online and EDI purchase order deadline 3:00 pm CST the day before scheduled ship day.
• Order additions (Add-Ons) are due by 3:00 pm CST the day before scheduled ship day.

2. SHIPPING POLICY

• All MedPlus orders will be assessed a 4.5% Distribution Fee.
• All MedPlus orders above $3,500 will be shipped F.O.B Destination to customer’s assigned ship-to location with the continental US.
• A $30 Per Shipment Charge will be assessed directly on invoice.
• Prepaid freight applies to designated customer warehouse deliveries only. All other ship-to locations are considered drop ship.
• All MedPlus orders below $3,500 shipped from stock will be charged actual freight (minimum $15) directly on the invoice.
• MedPlus offers one scheduled day per week for prepaid shipments; off-schedule orders are charged freight.
• MedPlus reserves the right to select the best carrier/method for all prepaid shipments.
• All prepaid truck shipments will be made per scheduled weekly MedPlus shipping day.
• The above shipping policy assumes dock-to-dock deliveries. MedPlus will pass along accessorial charges incurred in connection with your shipment. This includes, but is not limited to: Hazmat, Lift Gate delivery, Inside delivery, Residential, Early notification, Redelivery, Limited access, etc. These services will have additional fees added to the freight invoice. MedPlus will pass along accessorial charges at cost incurred in connection with your shipment.

3. DROP SHIPMENTS (Shipments from MedPlus to end-user customer addresses)

• Drop shipments from MedPlus directly to end user customers are assessed a 4.5% distribution fee and a $15 drop ship fee plus freight.

4. DIRECT SHIPMENTS (Shipments directly from Manufacturer)

• Direct shipment charges, freight and/or fees imposed by manufacturers will be passed along by MedPlus.
• MedPlus does not add $15 drop ship fee to direct shipments.

5. THIRD PARTY OR COLLECT SHIPMENTS

• MedPlus accepts shipments for Collect billing and Third-Party billing provided consignee has a valid account number.
• In the event of non-payment due to an invalid or incorrect account number, the freight charges are billed back to the buyer.
• The receiver also assumes all risks of transportation and therefore is responsible for filing claims in the case of loss or damage product.

6. NON-STOCK/DIRECT-SHIPMENT PRODUCTS

• Non-stock/direct-ship products are identified on medplusonline.com (Item Detail screen or check stock feature).
• Non-stock/direct-ship items cannot be canceled from orders once shipped by the manufacturer.

7. NDC PHARMA SOURCING

• To purchase pharmaceutical product, you must have a valid pharma license on file with MedPlus.
• All Pharmaceutical orders will ship with your MedPlus warehouse order. Those orders will follow the shipping policy of the MedPlus Standard Terms & Conditions (including distribution fee).
• All Pharmaceutical orders will be assessed a $35 pharma fee.
• Expedited shipping requires a call to MedPlus Customer Service (1.866.632.2282) by 1:00 pm CST. Any expedited shipping costs will be billed to customer.
• Due to VAWD requirements in the states of Indiana and North Dakota, orders will not be shipped into those states.
• Any drop shipments will be assessed the distribution fee, the $35 pharma fee, a $15 drop ship fee plus the cost of shipping.
• Distributors should provide HIN numbers to access NDC pharmaceutical rebates.

8. SHIPPING DAMAGE OR DISCREPANCIES (Please use NDC Discrepancy Form – hard copy or online form)

• Complete the NDC Discrepancy/Damage form within 3 business days of shipment receipt.
• Submit online, or email this form to: returns@ndc-inc.com.
• MedPlus will respond within 3 business days to begin resolution for discrepancies and damages.
• All MedPlus pallet shipments should be delivered with blue shrink wrap and protective top sheet.
• Shipments with different color or broken shrink wrap, sign the delivery receipt “Shrink Wrap Not Intact”.
• Shipments with visible shortage or apparent damaged cartons, sign “Damaged or Possible Shortage”.
• Take photos of any suspected damage (inside & outside) to help MedPlus with freight carrier claims.
• If possible to salvage part of the damaged product, please do. MedPlus will credit partial cases.
• Delivery receipts signed “CLEAR” will result in future damage or shortage claims being denied.

9. RETURN GOODS REQUESTS (Please use NDC Discrepancy Form – hard copy or online form)

• Non-stock products (identified online) are not returnable for credit unless MedPlus made the error.
• All returns must be approved with an assigned RGA – returns cannot be accepted without RGA.
• Provide the original PO number and MedPlus invoice number showing purchase date.
• Returns must be received by MedPlus within 30 days of RGA issue date; after which the RGA expires.
• All returned products must be in original, unopened container and free of labels or other markings.
• Returned cartons that have been defaced with labels, stickers or excessive writing will be declined.
• Credits will be issued after inspection of returned products in resalable condition.
• All products returned with expiration dating must meet product shelf-life guidelines.
• Any products for which a pharmaceutical pedigree was issued are not returnable unless shipped in error or defective.
• Rx items are not returnable.

10. RESTOCK POLICY AND ASSOCIATED CHARGES

• Returns for shipment errors or defective products will be issued call tags and no freight charges.
• Return requests within 45 days will not be assessed a restocking charge.
• Return requests beyond 45 days will be assessed a 25% restocking charge.
• Products after 120 days cannot be accepted as returnable.

11. RETURN TO ADDRESS (will be noted on RGA documents)

• NDC Distribution & Logistics Center
  407 New Sanford Road
  La Vergne, TN 37086

12. STOCKING POLICY FOR NEW STOCK REQUESTS

• MedPlus displays Stock and Non-Stock product status on the MedPlus site along with current availability.
• Please use the online Stock Request/Usage Form from the MedPlus site to submit requests.
• Stocking requests will be evaluated upon receipt by purchasing and inventory control.
• Please allow 3 weeks for non-stock product to be placed into stock in the MedPlus warehouse.
• Notify your MedPlus territory manager or customer service rep if your product usage changes.
• All requests to stock products indicate a commitment to purchase.

13. PAYMENT TERMS:

Net 30 days from date of invoice based on satisfactory credit standing. Special terms and conditions may be established in lieu of open credit, i.e. Credit Card, CIA, etc. Remit to address: MedPlus Services USA Dept. 169 PO Box 37904 Charlotte, NC 28237-7904 These terms & conditions are current and published as of 4/2/25. MedPlus reserves the right to modify and update its terms & conditions at any time and from time to time at its sole discretion.